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Quality Standards

CAN/CGSB-131.10.2017.  Published in 2008, this certification was developed by the Canadian General Standards Board and approved by the Standards Council of Canada.  This National Standard of Canada establishes and defines the process requirements for the provision of translation services by translation service providers.  This certification is only granted to companies that follow clearly defined processes and procedures that assure all translations undergo an unsurpassed quality assurance process.

NSGCIS.  First published in 2007, this standard is only awarded to translation agencies that demonstrate the highest level of professionalism and reliability, and that inspire confidence among clients through an assurance of quality.  A company holding the NSGCIS standard is known for having uniformity in the assessment, training, hiring, performance monitoring and professional recognition of its interpreters, and a consistent definition of the characteristics and competencies of qualified interpreters.

ISO-17100:2015: Published in 2015 under the Technical Committee ISO/TC 37/SC 5 in translation, interpreting and related technology, this international standard is granted to companies that comply with core processes and manage resources and other aspects necessary for the delivery of a quality translation service that meets applicable specifications.  These specifications include those of the client and the translation agency, and relevant industry codes, best-practice guides, or legislation.